Privacy Policy

1. Handling of data, data protection

1. For the proper execution of the services offered on pirche.com it is necessary to store and process the personal data of the users or their organization (GDPR articles 6.1.a and 6.1.b). This includes the user’s name, e-mail address and company address for later invoicing. PIRCHE AG guarantees the confidential handling of this data in accordance with the relevant statutory provisions on data protection. The user data is stored on servers within Germany. When the access is deleted, the user’s stored data is also deleted.
   1. If the user applies for their license to be sponsored under the Preferred Partner plan, PIRCHE AG will forward the user’s personal data (limited to e-mail, company name and user name) to the user’s chosen Preferred Partner for the purpose of confirmation.
2. PIRCHE AG receives from the user the HLA-typing of the patient and the organ donor, as well as optional information about the sex of the individuals to be examined. In addition, the user is provided with a freely selectable identification number so that the results can be assigned to the respective patient-donor combination. PIRCHE AG guarantees the confidential handling of this data in accordance with the relevant statutory provisions on data protection. The user undertakes to use a unique and unmistakable identification number for each individual patient. The identification number can consist of any combination of numbers and / or letters. The identification number must not be used to identify the patient, except for the user making the entry. The responsibility for this lies with the user.
3. ‍Personal data may only be disclosed to PIRCHE AG with the express consent of the person concerned or on the basis of a statutory authorization in accordance with the Federal Data Protection Act or other data protection provisions. Furthermore, the user must ensure that he or his employees are duly released from their legal duties of confidentiality before using the pirche.com services.
4. ‍PIRCHE AG points out that it must not be possible for PIRCHE AG to identify the patient or organ donor using the data entered by the user.
5. The HLA typings are evaluated for the calculations and then immediately deleted by PIRCHE AG if the user does not expressly request to store this data in the concrete input mask. For billing purposes, the identification number of the patient in plain text as well as a SHA-256 hash value from the identification number and the HLA typing are always formed and stored. From this hash value neither the HLA typing can be restored nor can conclusions be drawn about the identity of the patient or organ donor.
6. ‍If the user expressly wishes, the HLA typing will be stored on a PIRCHE AG server for a period of one year. The user can request PIRCHE AG to delete the stored HLA typings at any time by e-mail.
7. If the user wishes PIRCHE AG to store the entries and results (optional service), the data will be stored in encrypted form and decrypted only when the user requests the data.
8. ‍If the user’s license is sponsored under the Preferred Partner plan (user is an “Approved User”), aggregated data on the frequency of search runs may be provided to the Preferred Partner.
9. ‍Access to the web service is restricted for data protection purposes by a dedicated OAuth 2 Authorization Server.
10. ‍Requests for access to stored data (GDPR Article 15), for deletion (GDPR Article 17) or correction (GDPR Article 16) of the data, for limitation of processing (GDPR Article 18) as well as for data transferability (GDPR Article 20) and objection (GDPR Article 21) should be sent to the e-mail address support@pirche.com
11. ‍Complaints regarding data protection (GDPR Article 77.1) must be addressed to the Berlin Commissioner for Data Protection and Freedom of Information.
12. ‍Pirche.com uses cookies to improve usability. This allows the user to be logged in automatically when returning to the platform and to continue working automatically within the application. These cookies do not record the use of other Internet services and are not passed on to third parties.
13. ‍This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
    
    As IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area.
    
    Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.
    
    The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser.‍
14. ‍This website uses Userlike (Userlike UG), a software for communication between users and the PIRCHE support team. Personal data is collected when the chat is started:
    • Date and time of the call
    • Browser type/version
    • IP address
    • Operating system used
    • URL of the previously visited website
    • Amount of data sent
    • First name, last name (optional)
    • E-mail address (optional)
      
      Depending on the course of the conversation with our employees, further personal data may be entered by you in the chat. The nature of this data depends strongly on your request or the problem you describe to us.
      
      Userlike also stores the history of the live chats. This serves the purpose of saving you from having to explain the history of your request and for the constant quality control of our live chat service. If you do not wish to have this information stored, please contact us using the contact details stated in 1.10. Saved live chats will then be deleted immediately.